TestFlight feedback
For product feedback, include the feature you were using, what you expected, and what happened instead. Screenshots are helpful only when they contain no private information.
CloseCut Support
How can we help?
CloseCut is currently in an internal TestFlight beta. Send a clear description of what happened and we will review it—without asking you to disclose private Journal content.
Login or password reset
Describe whether the issue occurs during sign in, account creation, password reset, or reauthentication. Confirm the email domain, but do not send your full password.
Sync issues
Tell us which type of item is affected—entry, saved title, Circle, or Watch Plan—and whether retrying with a stable connection changed the result.
Crashes
Include your iPhone model, iOS version, CloseCut build number, the screen you were on, and the steps immediately before the crash.
Account deletion
Account deletion is available from the in-app account settings and requires reauthentication. It can be blocked while you own active Circles. Contact support if you cannot access the in-app flow.
Privacy questions
Read the detailed policy first, then email us if you need help understanding data storage, sharing, synchronization, or deletion.
What to include—and what to keep private
Please include your app version, build number, iOS version, device model, a short reproduction sequence, and any non-sensitive error text.
Never send:
- passwords;
- API keys, authentication tokens, or Circle invite codes;
- private Journal entries, notes, quotes, or screenshots containing them;
- sensitive personal data that is not necessary to understand the issue.
Support response times can vary during the beta; no fixed response-time commitment is offered.