Product feedback
For product feedback, include the feature you were using, what you expected, and what happened instead. Screenshots are helpful only when they contain no private information.
CloseCut Support
How can we help?
CloseCut 1.0 is available on the App Store. When contacting support, please include a clear description of the issue and avoid sharing private Journal content.
Login or password reset
Describe whether the issue occurs during sign in, account creation, password reset, or reauthentication. Confirm the email domain, but do not send your full password.
Sync issues
Tell us which type of item is affected—entry, saved title, Circle, or Watch Plan—and whether retrying with a stable connection changed the result.
Crashes
Include your iPhone model, iOS version, CloseCut build number, the screen you were on, and the steps immediately before the crash.
Account deletion
Account deletion is available from the in-app account settings and requires reauthentication. It can be blocked while you own active Circles. Contact support if you cannot access the in-app flow.
Privacy questions
Read the detailed policy first, then email us if you need help understanding data storage, sharing, synchronization, or deletion.
What does QuickPick need from my Journal?
QuickPick needs at least three eligible Journal entries. If no suggestion appears, your history may not yet contain enough entries that qualify for the current choice.
Why are Insights or Taste Signature not available yet?
Some supported breakdowns can appear from three active entries. Taste Signature needs at least five active entries and enough qualifying signals, so it may appear later as your Journal grows.
Why is Circle QuickPick unavailable?
Circle QuickPick needs at least three eligible memories already shared in that Circle context. Circle membership does not include private Journal entries.
How do local Watch Plan reminders work?
CloseCut schedules local iOS notifications for Watch Plan reminders and follow-ups. You can manage notification permission in iOS Settings; CloseCut does not use remote social push notifications.
How do I export a Watch Plan to Calendar?
Request the calendar export from the Watch Plan. CloseCut creates an iCalendar file, then lets you choose where to save, share, or import it.
How do I share a Wrap or generated card?
Review the locally generated image, open the iOS share sheet, and choose a destination. CloseCut does not post it automatically.
What to include—and what to keep private
Please include your app version, build number, iOS version, device model, a short reproduction sequence, and any non-sensitive error text.
Never send:
- passwords;
- API keys, authentication tokens, or Circle invite codes;
- private Journal entries, notes, quotes, or screenshots containing them;
- sensitive personal data that is not necessary to understand the issue.
Support response times can vary; no fixed response-time commitment is offered.